Edwin Support Request

To request support for an issue you are having with your Edwin, please fill in the following form. You can expect a response within 24 hours, Monday to Friday 8am to 6pm EST.

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For Edwin Device Users

Edwin Device Asset ID is on the bottom of your Edwin device. It is a string composed of numbers and letters. An example of an Asset ID is shown below (highlighted in green).

device asset id pic

The Service Tag is on the bottom of your Edwin device. It is a seven (7) character string composed of numbers and letters. An example of an Service Tag is shown below (highlighted in green).

device service tag pic